http://help.sarekon.com/ 2026-06-14T13:12:18+0000 http://help.sarekon.com/ http://help.sarekon.com/lib/exe/fetch.php?media=wiki:favicon.ico text/html 2022-03-20T22:05:31+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:account&rev=1647813931&do=diff Accounts form the organizational backbone of the system. Every other object, such as users and trackers, must belong to an account. text/html 2022-03-20T22:05:31+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:account_template&rev=1647813931&do=diff Account Templates contain a list of settings and configurations which will be applied to new accounts that are created using the template. text/html 2022-03-20T22:05:32+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:alert-schedule&rev=1647813932&do=diff An Alert Schedule is a set of alert triggers for which a user will receive alerts, should they subscribe to that schedule. Within a schedule, each individual alert type can be assigned unique content based on the selected notice templates. text/html 2024-09-18T22:49:16+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:alert_subscription&rev=1726699756&do=diff An Alert subscription is a request to receive an email or text alert when certain events occur. The alerts can be filtered by groups, devices, or vehicles, time-of-day, or days-of-week based on what has triggered the event and when it was triggered. text/html 2022-03-20T22:05:32+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:brand&rev=1647813932&do=diff A Brand determines the logos, terms&conditions, and customer support contact info that a user will see when they sign in. It also controls who the user will receive their alerts and reports from, the templates used for certain non-subscribed notices, website urls, and more. text/html 2022-03-20T22:05:32+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:command&rev=1647813932&do=diff Commands include things such as: * requesting the device's current location (an on-demand “Locate Request”) * asking the device to disable the vehicle Depending on the type of command and device, some commands are automatically executed on the server, and others are sent over-the-air to a device. Commands that are sent over-the-air are automatically retried until they get completed or canceled. text/html 2022-03-20T22:05:33+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:contact&rev=1647813933&do=diff A Contact belongs to a user and represents an email address or text-able phone number that belongs to the user. Each contact can be subscribed to specified alerts and reports. There are two types of contacts: * Primary Contacts: Every user has a primary email address and/or phone number. The primary email is the address to which Welcome emails, Password Change emails, and others are sent. You cannot change a primary contact's address directly, to change it, you must edit the user or profile… text/html 2026-02-04T01:35:24+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:dashboard&rev=1770168924&do=diff A Dashboard is a screen layout that shows consolidated information to a user in an easy to reach manner. It consists of one or more widgets. Each widget contains a snippet of information, often a counter or a chart, with a specified position and size on the screen. text/html 2026-03-12T00:11:18+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:deal&rev=1773274278&do=diff Deals represent a sale, loan, or lease of a vehicle or the sale of a tracking tracking device by a dealership to their customer. text/html 2022-03-20T22:05:33+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:device-configuration&rev=1647813933&do=diff A Device Configuration contains a list of settings that can be sent over-the-air to a device. text/html 2022-03-20T22:05:33+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:device&rev=1647813933&do=diff A device is the piece of hardware that is installed in a vehicle. The system communicates with the device in order to request information about the location of the vehicle. For each device in your account, there is a corresponding tracker which combines the device with a text/html 2022-03-20T22:05:34+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:driver&rev=1647813934&do=diff A Driver is a person operating a vehicle. If a driver is assigned to a vehicle which has an installed device, then the Driver will belong to the Tracker. Driver information is typically assigned when a vehicle is sold, and represents the debtor associated with a vehicle loan. text/html 2022-03-20T22:05:34+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:event&rev=1647813934&do=diff Events are triggered due to changes in condition on the device or vehicle, such as * Applying or Removing Power from the device * Turning the vehicle Ignition On or Off * Entering or Existing a restricted area, such as an Impound Lot text/html 2022-03-20T22:05:35+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:group&rev=1647813935&do=diff Groups are labels or tags that you can apply, for organizational purposes, to your devices, vehicles, or sub-accounts. Groups are not mutually exclusive. This means that items can belong to more than one group at the same time, and adding an item to a group does not automatically remove it from other groups. text/html 2022-03-20T22:05:35+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:identity_provider&rev=1647813935&do=diff An Identity Provider is a third party system with which users authenticate when using Single Sign-On (SSO) authentication in order to access this service (the “Service Provider”). Only SAML based identity providers are supported. We support using either Microsoft Azure or Google Workspace (previously G-Suite) as your Identity Provider, although other SAML based IdPs may also work. text/html 2022-03-20T22:05:36+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:incoming-repo-ticket&rev=1647813936&do=diff An incoming repo-ticket is a request for you to repossess a specified vehicle whose loan is in default. text/html 2022-03-20T22:05:36+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:incoming-transfer-ticket&rev=1647813936&do=diff An incoming transfer-ticket is a request to transfer a Tracker from someone else's account to your account. You must approve the request before the transfer occurs. text/html 2022-11-24T22:06:59+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:keychain&rev=1669327619&do=diff This is where you can add Partner Keys that somebody else has given you. Depending on the permissions your partner assigned to the key, these keys may enable you to access your partner's account directly through the 'Switch Account' functionality, or otherwise collaborate with your partner through system tickets. text/html 2022-03-20T22:05:49+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:notice-template&rev=1647813949&do=diff A Notice Template determines the exact text that is sent for the subject and body of a text message or email which is sent to the user. Emails are sent to the user for * Non-subscribed notices that are sent by the Brand * Alerts which are subscribed to by the user text/html 2022-03-20T22:05:37+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:notice&rev=1647813937&do=diff Notices are emails and/or texts that are sent to users for various reasons: * Automatic notices, such as the Welcome notice, Password Change notices, etc. are triggered automatically by the system when required. * Alert notices are triggered when predefined conditions occur such as incoming device events, or ticket assignments, etc.. These are only sent if a user in your account has subscribed to that alert. text/html 2023-01-15T21:48:18+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:odometer&rev=1673819298&do=diff The system will track mileage and estimate the vehicle's current odometer for vehicles which have an installed primary device that reports mileage. There are two separate “odometer” counters: * Driven Distance: This can be reset to zero at any time by a user, and will contain the distance traveled since the counter was last reset. text/html 2024-07-22T18:10:31+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:order&rev=1721671831&do=diff An order contains a collection of items purchased in a single transaction. They may contain individual line-items for Renewals, Hardware Purchases, or Account Registrations. text/html 2022-03-20T22:05:38+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:outgoing-repo-ticket&rev=1647813938&do=diff An outgoing repo-ticket is a request for someone else to repossess a specified vehicle whose loan is in default. text/html 2022-03-20T22:05:38+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:outgoing-transfer-ticket&rev=1647813938&do=diff An outgoing transfer-ticket is a request to transfer a Tracker to someone else's account. The account that is receiving the Tracker must approve this request before the transfer occurs. text/html 2022-03-20T22:05:38+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:partnership&rev=1647813938&do=diff A partnership is a connection between two accounts in the system that allows the sharing of certain information between the partnered accounts. text/html 2022-03-20T22:05:39+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:place&rev=1647813939&do=diff A Place is a named geographical location. Places are either circles or multi-point polygons, and are mainly used as geofences. Geofences trigger alerts when a tracker either enters or exits the area defined by the place. text/html 2022-03-20T22:05:39+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:plan&rev=1647813939&do=diff A Service Plan defines which services are provided by a subscription, including which renewals are available for purchase. Devices might be on different service plans based on contractual obligations with the carrier, frequency of reporting and expected bandwidth usage, and other terms and conditions that applied at the time of purchase. text/html 2024-07-22T18:18:16+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:receipt&rev=1721672296&do=diff The receipt confirms the purchase and displays the order information in a printable format, including: * Order Number: Confirmation number of an order. * Total Price: Total Price of an order. * Order Items: Items purchased within order. text/html 2022-03-20T22:05:39+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:renewal&rev=1647813939&do=diff A “Renewal” is a record of changes that were made to the paid-thru date of a service subscription. This may include things such as: * Initial airtime was added to the device with a hardware purchase. * A user has purchased a renewal to extend service. * A service time credit (addition) or debit (deduction) was added for the device subscription. text/html 2022-03-20T22:05:40+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:report-schedule&rev=1647813940&do=diff A Report Schedule will execute a report on a predefined schedule and send the results to any subscribed users. Each schedule will deliver a report in the specified format: * HTML: A self-contained html file that does not reference any other documents and can easily be archived. text/html 2022-03-20T22:05:40+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:report&rev=1647813940&do=diff Once a user subscribes to a report schedule, a report is generated and sent to the user with the content and frequency specified in the schedule. The system saves the information in the report before sending it, so that it can be quickly retrieved and viewed again when needed. text/html 2022-03-20T22:05:40+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:role&rev=1647813940&do=diff A Role is a set of permissions that can be assigned to a user. The role assigned to a user will control what the user can see or do in the system, and determines such factors as: * The initial screen that the user will see after signing in, * Which screens the user will have access to, text/html 2022-03-20T22:05:41+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:status&rev=1647813941&do=diff Each Tracker monitors various status information, based on events that are received from the installed device and commands that are sent by a user. The status includes such information as: * Is the vehicle's starter enabled or disabled? * Is the vehicle currently moving and when was the last time the vehicle has moved? text/html 2022-03-20T22:05:41+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:subscription&rev=1647813941&do=diff A valid Service Subscription is required to maintain your device in an active state. In the active state, you can send and receive communications from the device. When your Service Subscription expires, then the device enters the Suspended Stage and the tracker stage color will appear black. text/html 2022-03-20T22:05:41+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:ticket&rev=1647813941&do=diff A ticket is a request to perform some action that is sent from one account to another user or account. A ticket has: * an owner account. This is the account that created the request. * a partner account: This is the account that will respond to the request. The partner account may be the same as the owner account, if the request is destined for another user in the same account. text/html 2026-02-04T01:26:41+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:time_schedule&rev=1770168401&do=diff A Time Schedule defines certain times-of-day and days-of week that can be used to filter subscribed alerts. It consists of one or more periods. Each period has a start time, and end time, and one or more starting days of the week. If a time is considered inside the schedule if it is inside any of the periods. text/html 2022-03-20T22:05:42+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:tracker&rev=1647813942&do=diff A Tracker is the marriage of a device, a vehicle, and a driver which have been bound together because of device installation or driver assignment. A tracker is automatically created for every device which you own, regardless if there are any associated vehicles yet or not. text/html 2023-01-16T00:51:00+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:trip&rev=1673830260&do=diff A Trip begins with the departure event of a device or vehicle, ends with an arrival event, and encompasses all the time and other events in between. If these other events contain location information, then they will automatically become Waypoints of the Trip. The following information, found in the individual events, is summarized in the trip: text/html 2022-03-20T22:05:42+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:user&rev=1647813942&do=diff A User belongs to an account and allows access to the information in that account by a person or software application. In the system, there are three types of users: * Normal User: These users access the system via a username and password. The system will send these users a welcome email with a link to create a username and password, and will ask for that username and password each time they sign-in. The primary email address will not receive any subscribed alerts until the user either verifi… text/html 2022-03-20T22:05:43+0000 Anonymous (anonymous@undisclosed.example.com) http://help.sarekon.com/doku.php?id=en:bhph:admin:definitions:vehicle&rev=1647813943&do=diff A Vehicle is a car, truck, or SUV which you will be tracking. Once a device is installed in the vehicle, then the Vehicle will belong to a Tracker. Vehicles are usually entered via a VIN number, which allows the system to automatically decode the make, model, and year. At any given time, there can only be one vehicle in an account with the same VIN number.