= Installation Test Troubleshooting 

If an installation test result does not indicate success, please check the common causes for the failure reason below:

== Communication Failure

Common causes of a Communication Failure include:

__The device is **not properly powered**__ 

<WRAP indent>Check that you still have a good voltage reading at the device, and the voltage is NOT lower than the voltage at the vehicle's battery. The device must be powered BEFORE starting the test. </WRAP>

__The device is **installed in an obstructed manner** __

<WRAP indent>Move the device away from large metal obstructions and other antennas.</WRAP>

__The device is **in an area of poor cell coverage**__

<WRAP indent>Move the vehicle to an area of stronger cell signal, or try to run the installation test again. Because the test is instantaneous, it may take two or three tries to succeed in areas of poor coverage.</WRAP>

== GPS Failure

Common causes of a GPS Failure include:

__The **communication test is failing**__

<WRAP indent>The GPS test will not succeed unless communication with the device has been established.</WRAP>

__The device is **installed under a metal obstruction**__

<WRAP indent>Move the device so it is not installed underneath any metal objects like the radio, and has a direct line of sight to the sky.</WRAP>

__The device is **installed at the wrong orientation**__

<WRAP indent>Check that the device is installed with the label side DOWN.</WRAP>

__The device has **not been powered long enough** to get a GPS lock__

<WRAP indent>Try waiting the full countdown period before starting the test.</WRAP>

__The vehicle has an **obstructed view of the sky**__

<WRAP indent>Move the vehicle so that it is outside and has a clear view of the sky (not under any metal garage roofs, etc).</WRAP>